Can I use more than one reward on the same order?

We are not currently able to apply multiple discount codes or order redemptions to a single order. You're welcome to place multiple orders and we will combine and refund excess shipping charges, or save the coins to redeem with your next order.

Can I redeem coins for money off?

Absolutely. Every 1000 coins gets you $10 off.

I redeemed my coins and decided not to use them. How do I get my coins back?

Unfortunately, the system we are using for the rewards program does not allow you to cancel a redemption yourself. When you redeem coins for a reward, the reward (and associated discount code or gift card) is assigned to your account and never expires. If you've changed your mind and no longer want the redemption, contact us at support@crackedpolish.com and we can cancel the redemption and refund your coins.

Do I still have to pay shipping if I use a reward?

You’ll still need to pay for shipping unless your cart hits our free shipping threshold: $75 in the U.S. or $100 in Canada.

Can I return something I redeemed coins for?

Sorry friend, all rewards are final sale. You can check out our full return policy here.

Do rewards ever change?

They sure do! We rotate rewards on the first of the month every three months in February, May, August and November. 

Where do I see my coin balance?

You can view your coin balance by logging in and viewing your account management page. Don’t have an account yet? Make one and we’ll give you 50 coins just for joining.

Do coins expire?

Nope. Your coins are yours forever. They’ll be waiting whenever you’re ready to cash in.

How do I earn coins?

Glad you asked. You can earn coins by:

• Creating an account (get 50 coins)
• Shopping with us (5–10 coins per $1 spent)
• Following us on socials
• Leaving product reviews (up to 3 per day, on items you’ve bought through your account)
• Celebrating your birthday with us
• And more! We’re always adding new ways to rack up rewards.

I already follow you, why do I need to follow again?

You don’t! Just click the “follow” button in the rewards panel to claim your coins, no re-follow necessary. 

Still have questions? Contact support at support@crackedpolish.com.